Question 1

Where is Carnex located?

Accepted Answer

We're located at #5-1170 Burnhamthorpe Road, Mississauga, ON L5C 4E6. Our showroom is easily accessible from the QEW and 403, with free parking available on-site. We're about 20 minutes from downtown Toronto.

Question 2

What are your business hours?

Accepted Answer

We're open Monday through Saturday from 10:00 AM to 7:00 PM. We're closed on Sundays. We recommend booking an appointment for test drives to ensure a vehicle specialist is available for you.

Question 3

Do I need an appointment to visit?

Accepted Answer

Walk-ins are welcome during business hours. However, we recommend booking an appointment for test drives or if you're coming to finalize a purchase. This ensures we have your vehicle ready and a specialist available to assist you.

Question 4

Can I test drive before buying?

Accepted Answer

Yes, we encourage test drives for all our vehicles. You can schedule a test drive online or by calling us. Bring a valid driver's license and proof of insurance. Test drives typically last 15-30 minutes.

Question 5

Do you offer financing?

Accepted Answer

Yes, we partner with major Canadian lenders to offer competitive financing rates. You can get pre-approved online in minutes. We work with all credit situations and offer terms from 12 to 84 months.

Question 6

What warranty do your vehicles come with?

Accepted Answer

All Carnex vehicles come with a 90-day powertrain warranty and a 7-day return policy. Many vehicles also retain their original manufacturer warranty. Extended warranty options are available for additional peace of mind.

Question 7

Do you buy cars or accept trade-ins?

Accepted Answer

Yes! We buy all makes and models—electric, hybrid, or gas. Get an instant cash offer online at carnex.ca/sell, or bring your vehicle in for an on-site appraisal. Trade-in values can be applied to any vehicle in our inventory.

Question 8

Can you deliver my vehicle?

Accepted Answer

Yes, we offer delivery across Ontario. Local delivery in the GTA is complimentary for most purchases. For deliveries outside the GTA, fees vary by distance. Contact us for a delivery quote to your location.

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